To begin crafting your custom order or reserving your event session, a non-refundable deposit of 50% is required. This secures your spot in our production schedule and covers the initial cost of materials. Your order will not be started until the deposit is received.

Q: Can I get a refund if I change my mind?

A: Because our items are handcrafted and often one-of-a-kind, all sales are final. Refunds are only issued if your order arrives damaged or incorrect, and you notify us within 3 days of delivery.

Final payment is due prior to pickup, shipping, or delivery. No items will be shipped or released until full payment has been received. For custom or bulk orders, final payment must be made at least 7 days before the agreed completion date.

Q: What happens if I need to cancel my order?

A: For bulk orders, the 50% deposit is non-refundable. If work has already started, additional charges may apply depending on how far along the order is.

For custom orders under 10 items, cancellations are not eligible for refunds since full payment is required upfront.

5. Production Tim
Q: How long will it take for my order to be made?

A: Production usually takes 3–5 business days (not including shipping). Large or bulk orders may take longer—we’ll always update you on timelines.

Q: Will I see a design mockup before my order is completed?

A: For bulk and custom orders, yes. You’ll receive a digital mockup to review before production.

• You may request up to 2 revisions at no extra cost.
• Additional revisions will be charged $5 each.
• Once approved, the design will move into production and cannot be changed.

If we don’t hear back within 2 business days, we’ll move forward with the latest mockup provided.

Q: Can I get my order faster?

A: Yes! Rush orders may be available depending on our schedule. Please contact us directly before placing your order. A small fee may apply for expedited materials or production.

Q: How is shipping handled?

A: We ship via USPS or UPS. Please note that shipping time is not included in production time. Once shipped, you’ll receive a tracking number to follow your order.

Q: What if my package is lost or stolen?

A: Once your package is scanned by the carrier, it becomes their responsibility. If your order is lost or stolen, please contact the carrier with your tracking number. We’ll assist where possible, but we cannot replace items lost in transit.

Q: How do I care for my accessories?

A: To keep your pieces looking their best:

• Hand wash or use a gentle cycle in cold water with mild soap.
• Air dry only.

• • Wired headwraps should always be hand washed to preserve the wire.